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Product Questions:
Can I buy products that are not online?
Yes. To do this, simply send us through our contact form the name of the product, brand and model you would like to purchase. We will be happy to include it in our online offer, if possible.
Is it possible to see the price of the products in other currencies?
Yes. To give you a real idea of the value of the products you are purchasing Lyskin Online allows you to view the price of the products in different currencies. To do this, you must select the desired currency, a tool that is in the upper left corner of our store. Once you change the currency, the products will be displayed in the desired currency.
All our products are priced in Euros (€). When you select a different currency, prices are calculated using a currency converter with daily exchange rates.
Ordering Questions:
Is it possible to change my purchase?
If you would like to change your order (delivery info, products or information) after your purchase payment, please contact us as soon as possible by phone at the number + 351 222441720, or by email at [email protected]. We will do our best to assure your request.
Important: During the confinement period, give priority to contact via email over the phone call. Our customer support teams are working from home, so they won’t be able to answer.
If you wish to change the delivery information but your purchase has already been submitted, it will be important to know that this option is only available for some delivery methods and that may have costs associated. In this case, please contact us by email so that we can help, as soon as possible.
Occasionally, orders or parts of some orders may be changed by our system or even be canceled, due to some reasons, such as:
- The requested product is not available or is damaged;
- Delivery Address provided incomplete or incorrect;
- The order was registered in duplicate;
- The payment of the purchase was only validated after the end of a campaign, promotion, or offer.
In these cases, you will receive an email that will explain the status of your purchase, with a regularization suggestion. None of these missing or canceled products, in these particular situations, will be charged.
How Can I cancel my order?
If you would like to cancel your order after you have made the payment, please contact us as soon as possible + 351 222441720 from 10:00 a.m. to 6:00 p.m. (Portuguese time) or send us an email to [email protected]. We will do our best to assure your request.
If your purchase has already been sent and it is in transportation to the destination address, it is important to know that you cannot cancel your purchase immediately. However, in these situations, please contact us by email so that we can help.
In case of orders awaiting payment, just send us an email to [email protected]. We will be pleased to satisfy your request.
Important: During the confinement period, give priority to contact via email over the phone call. Our customer support teams are working from home, so they won’t be able to answer.
Delivery Questions:
How can I track my purchase?
You can track your purchase delivery through the tracking number that we send you by email in the same day we sent your purchase.
Can’t find the email? No problem.
You can track your purchase delivery through your account. To do this enter HERE.
If you are not a registered member, please contact us, we will be pleased to help. You can call us from Monday to Friday, from 10:00 a.m. to 6:00 p.m. (Portuguese time) + 351 222441721, English, French and Portuguese service; or, you can send us an email at [email protected], we will answer on business days within 6 hours (10:00 a.m. to 6:00 pm); or please speak with one of our assistants through the LiveChat, they are available from Monday to Friday, from 10:00 a.m. to 6:00 p.m. (Portuguese time).
Important: During the confinement period, give priority to contact via email over the phone call. Our customer support teams are working from home, so they won’t be able to answer.
Please note: the tracking information may be available only 24 hours after sending your purchase. Depending on the shipping time you selected to send your order, tracking update may be daily, weekly or without information.
Can my order be taxed at customs?
Shipments to countries outside the European Community are subject to customs supervision by the regulatory authorities of the country of destination. This inspection may or may not involve imputation of customs duties. In case of customs taxation, the collection of this amount will be done at the moment of picking up or delivery of the order. Payment of this amount is the responsibility of the buyer.
What happens if my order is lost?
Your purchase is totally assured. Any situations of misplacement will be regularized, promptly as possible, so that you never stand in harm’s way. In situations of loss, we allow the resend of a new order with all the advantages attributed at the time of purchase (e.g: discounts, offers, etc).
Please note: only “lost orders” shall mean those whose status is officially confirmed by the carrier.