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Terms and Conditions

Terms and Conditions

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Please read the Terms and Conditions of our store before you perform an order, to assure a simple purchase. If you have any questions about these Terms and Conditions, please contact us through the email [email protected]. We will be delighted to help.

1. Scope

The following Terms and Conditions, as in force on the date of your order, shall exclusively apply to the pre-contractual and contractual relationship between the registered trademark of entity Pinheiro, Soares e Lopes, Lda whose headquarters is located at Rua Rodrigues de Freitas nº 591 4445-628 Ermesinde – Porto, Portugal, and the customer (Mr., Mrs. or Company) that completes the purchase of products and services through the site

These Terms and Conditions will replace all other Terms and Conditions contained in or referred to in each order(s), correspondence or elsewhere, except when specifically stated. These Terms and Conditions may suffer some corrections if required, and when necessary.

By accessing or using our website you agree and understand without limitation or qualification, the Terms and Conditions of our online store. If you do not accept or agree with any of the terms or conditions, please do not use our website. Make sure that you agree with our Terms and Conditions.

2. Customer

The online purchase through the website is authorized to all persons over the age of 16 or over the legal age in your jurisdiction. If you are under than 16, you should not perform any purchase in our website. If you are under 13 years old, you may not provide personal information to us, make a purchase on the website, nor register on website or newsletter. The content of website is directed to individuals aged 16 years old or more.

By accessing our website, you agree to comply with the Terms and Conditions of our store as well as the compliance with the legislation, good manners and good faith.

3. Products and Services for personal use

The products and services available in our store, as well as samples and flyers that go with the orders, must be taken for personal use. We discourage the sale or resale of the same.

4. Accuracy of information

We try to have the most exact, current and reliable information in the description of the products and services that we offer to our clients on this website. However we do not warrant that descriptions, colors, ingredients, images, information or other contents related to the products or services are exact, complete, reliable, current or without spelling errors. For this reason, we have the right to update or correct any error, imprecision or lapse at any time, if necessary, without previous notice. Please consider that these errors may be related to the content available by each brand and under which we work to develop the content displayed on our website, for that reason our responsibility is independent. It is also important to consider that some errors, omissions or inaccuracies may be related to the price or availability of the products, for which we reserve the right to cancel or refuse payment of any final order, on basis of an incorrect price or imprecise information of availability. In these cases, we apologize in advance for any inconvenience.

5. Connection with the suppliers

All products available on our site are 100% original and purchased directly from the brands or laboratories, national representatives, resellers, or official distributors accredited. Ensuring the quality, preservation, and safety of all products, as well as the working conditions of intermediaries.

6. Intellectual property

All information and content available on our website, as well as the layout, graphics, logos, icons, images, videos, audios, services, features, functions, organization, and software are property of the registered trademark, brand’s products, and service providers. Exceptionally may be used by our affiliates and partners or other entity previously authorized. All the content mentioned above is protected by the International Copyright Law, therefore, it is expressly forbidden to use full or part for the purposes of reproduction, duplication, copy, modification or other exploitation for the only purpose, without the express authorization and consent of the trademark.

However, we grant our client a limited, revocable, non-transferable and non-exclusive license to create a hyperlink to the pages of our website, for personal and non-commercial use. We also grant authorization to third party websites, within the limits previously established, the creation and publication of a hyperlink to the pages of our website since they:

a) Do not replicate any and/or all the content of our website;
b) Do not include or approve the services offered by them, to our website or brand;
c) Don’t misrepresent your relationship with our company;
d) Do not contain content that could be interpreted as unpleasant, obscene, offensive, controversial, illegal or inappropriate for all ages;
e) Do not describe our brand, company or website as dishonest, destructive, offensive or unpleasant, or associate us with undesirable products, services or opinions.
f) Lyskin reserves the right to request the elimination of any link based on these assumptions or based on our discretion.

It is important to know that we are not responsible for the content of third party websites, even if they are linked to ours or from our website. Potential links that appear on our website to third party websites are only for your convenience and are not endorsed by us, by the brands that we sell or by our suppliers. We do not guarantee offers, services or products of third-party websites linked to or from our website. The disclosure of third party links on our website does not mean that we agree with the Terms and Conditions as well as the privacy policies of the respective websites.

7. Warranties, Warranties Exemption and Limitation of Liabilities

All products are guaranteed by the guarantee of their brand, which in the case of not being mentioned are 1 years after purchase, or until the expiration of validity printed on the packaging. In case of default, the product should be sent directly for repair to the assistance of the respective brands (shipping costs may be charged to the customer by brand or authorized repair center). Will be valid for the purposes of the guarantee, all products with material and manufactured defects. Will not valid for guarantee defects by wear and tear, misuse, modifications, among others.

8. Disputes

All claims, disputes or disagreements are viewed through our website with respect and our goal is to solve them by the best way for both parties. However, in the event of a dispute, the consumer has the right to appeal to an alternative resolution of consumer disputes with the intention of achieving a resolution without going to court. The following consumer supports are available:

Complaints Book

Portuguese Consumer Portal

Online dispute resolution for European Citizens

9. Law Enforcement

The use of the website as well as the acquisition of products and services is regulated according to Portuguese Legislation. In this context, any legal action or dispute process should take place in the Court of the District of Valongo, Avenida Emídio Navarro, 4440-649 291 Valongo.

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