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Shipping methods, delivery times, and shipping costs
Lyskin offers the following delivery possibilities for your order, all with online tracking:
United States
The shipping cost to the USA varies with the weight and volume of the purchase. Your purchase will be delivered by FedEx express carrier (Express shipping) or by USPS (Standard shipping). It is important to mention that for the USA all orders of $800 or less are free of customs duties. Therefore delivery will be made directly at the address indicated without additional fees.
Free shipping on orders over $190.
- Express via FedEx: delivery on 24h – 72h (Full Tracking, TAX-FREE for orders up to $800USD)
- Standard via Portugal Mail/USPS: delivery in 5 to 7 business days
Tracking Information Example (2023):
Canada
The shipping cost to Canada varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by Canada Post (Standard).
Free shipping on orders over $190
- Express via FedEx: delivery on 24h – 72h (Full Tracking)
- Standard via Portugal Mail/Canada Post: delivery in 5 to 10 business days
Note that all orders for Canada may or may not be subject to customs duty payments corresponding to 12% of the declared value of the goods. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example (2023):
Australia
The shipping cost to Australia varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by AUSPost Australia Post (Standard).
Free shipping on orders over $240
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/AUSPost: delivery in 5 to 10 business days
Note that all orders for Australia may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example (2023):
United Kingdom
The shipping cost to United Kingdom varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by Royal Mail (Standard).
Free shipping on orders over $150
- Express via FedEx: delivery on 24h – 72h (Full Tracking)
- Standard via Portugal Mail/Royal Mail: delivery in 4 business days (except Aberdeenshire, Argyll and Bute, Angus, Falkirk, Highland, Holy Island, Inverness-Shire, Isle of Arran, Isle of Mull, Isle of Jura, Isles of Eigg, Isle of Scilly, Isle of Skye, Moray, Paisley, Perth and Kinross, Stirling, Jersey, Guernsey, Isle of Man, Orkney Islands, Kirkwall, Western Isles, Shetland Isles – 6 to 10 working days)
With BREXIT, borders and customs between the two economic blocs were restored. Therefore, goods may or may not be subject to the payment of VAT and customs duties in the United Kingdom. Currently, the rules are:
- For goods up to £135 (approx. €150), it will be the exporter in Portugal who will declare and pay the VAT directly in the United Kingdom.
- For goods over £135, the recipient in the United Kingdom will be required to pay VAT and other customs duties assessed by British Customs.
- The most common VAT rate in the United Kingdom (applicable to most consumer goods) is 20%.
- Note: Orders sent by standard mail are often delivered without customs tax.
Tracking Information Example (2023):
Europe
The cost of shipping to Europe varies with the weight and volume of the purchase. Your purchase may be delivered by CTT Portugal Postal Service or DPD (Standard) or FedEx (Express). Express shipments to Spain are guaranteed by GLS.
Free shipping on orders over 150€
- Express via FedEx: delivery on 24h – 48h
- Standard via CTT/DPD: delivery in 2 to 7 business days
Expected delivery times:
- Austria: 4 days
- Belgium: 4 days
- Czech Republic: 4 days
- Denmark: 7 days
- Estonia: 6 days
- France: 4 days
- Finland: 7 days
- Germany: 5 days (except Boernicke, Neumark, Neustrelitz, Ottendorf, Radefeld, Ruedersd – 6 days)
- Greece: 7 days
- Hungary: 6 days
- Iceland: 7 days
- Ireland: 6 days
- Italy: 5 days
- Latvia: 5 days
- Lithuania: 6 days
- Luxembourg: 5 days
- Malta: 5 days
- Netherlands: 5 days
- Norway: 7 -10 days
- Poland: 6 days
- Portugal: 1 day
- Spain: 2 days
- Slovakia: 5 days
- Slovenia: 5 days
- Sweden: 4 days
- Switzerland: 5 days
- United Kingdom: 4 days (except Aberdeenshire, Argyll and Bute, Angus, Falkirk, Highland, Holy Island, Inverness-Shire, Isle of Arran, Isle of Mull, Isle of Jura, Isles of Eigg, Isle of Scilly, Isle of Skye, Moray, Paisley, Perth and Kinross, Stirling, Jersey, Guernsey, Isle of Man, Orkney Islands, Kirkwall, Western Isles, Shetland Isles – 6 to 10 working days)
The delivery period is the expected number of working days for the execution of the delivery services. The calculation starts from the business day following dispatch. Does not include holidays in the country of origin and destination. The indicated delivery time does not include the retention time at the customs office of destination for customs processing (for non-EU countries and European territories outside the customs union). The deadlines presented are indicative and not exhaustive as they affect the main population and business centers of each country.
Deliveries in Countries Members of the European Union: Lyskin is a company based in the European Union and a registered member of the One Stop Shop (OSS), so all sales to consumers in other Member States include VAT at the legal rate in force in the country of destination of the order. For this reason, delivery is carried out free of charge.
Deliveries in Countries Not Members of the European Union: Shipments to countries outside the European Community may or may not be subject to customs supervision by the entities of the country of destination. This inspection may or may not involve the imputation of customs duties. In the case of customs taxation, the collection of this amount will be done at the moment of picking up or delivery of the order. The payment of this amount is the responsibility of the buyer.
Tracking Information Example (2023):
Japan
The shipping cost to Japan varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by Japan Post (Standard).
Free shipping on orders over $230
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/Japan Post: delivery in 5 to 10 business days
Note that all orders for Japan may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example (2023):
Mexico
The shipping cost to Mexico varies with the weight and volume of the purchase. Your purchase will be delivered by Correos de Mexico (Standard).
- Standard via Portugal Mail/Correos de Mexico: delivery in 7 to 15 business days
The delivery period is the expected number of working days for the execution of the delivery services. The calculation starts from the business day following dispatch. Does not include holidays in the country of origin and destination. The deadlines presented are indicative and not exhaustive as they affect the main population and business centers of each country.
Note that all orders for Mexico may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example (2023):
Israel
The shipping cost to Israel varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by Israel Post דואר ישראל (Standard).
Free shipping on orders over $230
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/Israel Post: delivery in 4 business days (may take up to 10 business days in remote locations or special seasons)
Note that all orders for Israel may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax in 4 working days.
Tracking Information Example:
Singapore
The shipping cost to Singapore varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by SingPost (Standard).
Free shipping on orders over $230
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/SingPost: delivery in 5 to 7 business days
Note that all orders for Singapore may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example:
Vietnam
The shipping cost to Vietnam varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by Vietnam Post (Standard).
Free shipping on orders over $240
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/Vietnam Post: delivery in 10 – 20 working days
Note: Orders to Vietnam with a value equal to or greater than €50, may may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example:
New Zealand
The shipping cost to New Zealand varies with the weight and volume of the purchase. Your purchase can be delivered by FedEx express carrier (Express) or by NZPost New Zealand Post (Standard).
Free shipping on orders over $240
- Express via FedEx: delivery in 3 to 5 days (Full Tracking)
- Standard via Portugal Mail/NZPost: delivery in 7 to 10 business days
Note that all orders for New Zealand may or may not be subject to customs duty payments. Orders sent by standard shipping are often delivered without customs tax.
Tracking Information Example (2023):
Portugal (Mainland)
The cost of shipping to Portugal Mainland varies with the weight and volume of the purchase. Depending on the weight and volume of the order, your purchase will be delivered by GLS, DPD or registered mail by CTT Portugal Postal Service.
Free shipping on orders over 35€:
- Express via DPD Pickup: delivery on 24h
Free Shipping on orders over 70€:
- Express via GLS: delivery on 24h
- Standard via CTT: delivery in 2 to 3 business days
* Important: in case of the absence of the recipient at the moment of delivery of the purchase, the order may suffer a second attempt to deliver or await withdrawal at a post near your residence. In any case, our Customer Support team will contact you to inform you.
Madeira and the Azores Islands
The cost of shipping to the Islands varies with the weight and volume of the purchase, from € 3.35. Two delivery modalities are available from CTT and CTT Express:
Free shipping on orders over 120€
- Standard: Delivery in 5-7 business days
- Express: Delivery within 2 business days
Brazil
The value of the shipping cost to Brazil varies with the weight and volume of your purchase, from R$ 16. The delivery is guaranteed by CTT Portugal Postal Service/Brazilian Postal Service through the service: Registered Mail with a tracking number. Delivery time varies from 10 to 40 business days.
Important information:
* Customs Fees: Shipments to Brazil are subject to customs inspection by the Internal Revenue Service. This taxation may or may not occur. It is now simpler to receive your purchases from abroad. In partnership with the Internal Revenue Service, the Brazil Post Office has created an electronic platform that will ensure speed and convenience in receiving international shipments, as well as providing greater security for both buyers and sellers. The use of the electronic platform also makes it easy to receive your orders directly at the address indicated, without the need to travel to a post office for payment of taxes and postal delivery. Check out more information at The My Imports on the Post Office website.
* Import Restriction: Shipments to Brazil may also be subject to inspection by ANVISA (National Agency for Sanitary Surveillance). Although it is not usual and is usually associated with high volume orders, in an occasional case it may be necessary to submit an import authorization.
Worldwide Delivery
Depending on the country of destination, your purchase may be delivered by CTT Portugal Postal Service (Standard) or by DHL or FedEx (Express). The shipping cost varies with the weight and volume of the purchase.
- Express via FedEx: delivery in 1 to 3 business days
- Standard via CTT: delivery in 3 to 10 business days
*Customs Fees: Shipments to countries outside the European Community are subject to customs supervision by the entities of the country of destination. This inspection may or may not involve the imputation of customs duties. In the case of customs taxation, the collection of this amount will be done at the moment of picking up or delivery of the order. The payment of this amount is the responsibility of the buyer.
Delivery Information
Delivery times
It will be important to mention that the orders are sent and delivered on business days (Monday to Friday, excluding national and international holidays). The delivery time for your purchase is displayed in your shopping bag on weekdays, and it varies from the shipping method you choose to transport your purchase. Delivery time is valid from the day of your shipment. It will be important to mention that delivery times are estimated and do not include any customs withholdings for inspection, or punctually delays associated with the transport of the merchandise.
Shipping Restrictions
Some products available on Lyskin Online require special handling as specified by the federal, state, and local regulations governing the transportation of such items. The shipping method can be adjusted according to these specifications. In these particular cases, the customer is duly informed.
Other products available on Lyskin Online, such as the special case of aerosols (Thermal Spring Waters, Spray Deodorants, Refreshing Mists, etc.), may be subject to air shipping restrictions. Therefore, international shipping by express carriers may not be allowed. If this situation directly affects your order, we apologize in advance for the inconvenience and sincerely thank you for your understanding. In these particular cases, our Customer Support team will contact you.
Customs Fees
Shipments to countries outside the European Community are subject to customs supervision by the regulatory authorities of the country of destination. This inspection may or may not involve the imputation of customs duties. In the case of customs taxation, the collection of this amount will be done at the moment of picking up or delivery of the order. The payment of this amount is the responsibility of the buyer.
Loss Policy
Your purchase is totally assured. Any situations of misplacement will be regularized, promptly as possible, so that you never stand in harm’s way. In situations of loss, we allow the resend of a new order with all the advantages attributed at the time of purchase (e.g: discounts, offers, etc).
Please note: only “lost orders” shall mean those whose status is officially confirmed by the carrier.
Other information:
When does my order will be sent?
The orders come into processing after confirmation of payment by the banking entities. Orders are processed on weekdays, Monday through Friday, from 9:00 a.m. to 3:00 p.m. Orders made after 3:00 pm will be processed the next business day. Orders made on Saturday and Sunday are processed the following Monday.
Orders are shipped as soon as all products are available for shipment. You can check the stock availability of each product in the shopping cart. If all products purchased are in stock, the order is processed on the same day.
At peak times such as holidays or special dates (eg Christmas, Black Friday, Cyber Monday, Sales, Lyskin B’Month, etc.) please allow us a longer order processing time. We will make every effort to process orders on the same day, however, due to the high number of orders, we may be slightly delayed. In these specific cases, the customer is duly informed of the shipping time of the order.
Once your order is shipped, you will receive a shipping confirmation email with the tracking number of your order, so you can track to the destination.
Where is my order sent from?
The orders will be sent from our logistics center:
Rua Rodrigues de Freitas, 591
4445-628 Ermesinde
PORTUGAL
How can I track my purchase?
You can track your purchase delivery through the tracking number that we send you by email in the same day we sent your purchase.
Can’t find the email? No problem. You can track your order delivery through your account.
However, if you are not a registered member, please contact us, we will be pleased to help. You can call us from Monday to Friday, from 10:00 a.m. to 6:00 p.m. (Portuguese time) + 351 939381044, English, French and Portuguese service; or, you can send us an email at [email protected], we will answer on business days within 6 hours (10:00 a.m. to 6:00 pm); or please speak with one of our assistants through the LiveChat, they are available from Monday to Friday, from 10:00 a.m. to 6:00 p.m. (Portuguese time).
Please note: the tracking information may be available only 24 hours after sending your purchase. Depending on the shipping type you selected to send your order, tracking updates may be daily, or weekly.